PRIVACY POLICY
Unless terminated in accordance with this Clause, the agreement between Company and You is perpetual in nature upon visiting the application and browsing the same including but not limited to use of application.
If you want to terminate your agreement with Company, you may do so by (i) not accessing the application; or (ii) closing your accounts for all of the services that you use, where Company has made this option available to you. Company may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any individual Additional Terms) with you if:
You breach any of the provisions of the Terms, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same);
Company is required to do so by law (for example, where the provision of the services hereunder, to You is, or becomes, unlawful);
The provision of the services to You, by Company is, in Company’s opinion, no longer commercially viable;
Company has elected to discontinue, with or without reason, access to the application, the services (or any part thereof); or
Company may also terminate or suspend all or a portion of your account or access to the services with or without reason.
Termination of this agreement will not prejudice accrued rights of either of company or you.
Clauses of (Indemnification), (Liability), (Intellectual Property Ownership), (Term and Termination), (Notice) and (Applicable Law and Dispute Resolution) shall survive the expiry/termination of these User Terms in accordance with their terms.
INDEMNIFICATION AND LIMITATION OF LIABILITY
You agree to indemnify, save, and hold the company, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the application and its services; (ii) any violation by you of this User Terms; or (iii) any breach of the representations, warranties, and covenants made by you herein. Company reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify company, including rights to settle, and you agree to cooperate with company in defence and settlement of these claims. Company will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.
Company do not assume any liability with respect to any loss or damage, arising directly or indirectly due to any inaccuracy or incompleteness of any information, data or a breach of any warranty or guarantee due to the actions of any user of the application. The application and Services are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. We do not warrant the quality of the Services or the application including its uninterrupted, timely, secure or error-free provision, continued compatibility on any device, or correction of any errors.
In no event shall we, or any of our affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, service providers, and suppliers be liable for any special, incidental, punitive, direct, indirect or consequential damages suffered as a consequence of a breach of the User Terms by another user or arising out of the use of or the reliance on any of the Services of the application.
In no event shall we or any of our affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, service providers, and suppliers be liable if any exclusion contained herein is held to be invalid for any reason.
GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT
This clause outlines grievance redressal mechanism available to the user for escalating their complaints with company. Company will deal with all user complaints in transparent and timely manner. If any user has any grievance/complaint/feedback/ suggestion relating to the use of the application and its services, user may get in touch on teenzohelp@gmail.com Company shall try to resolve the user complaint on best effort basis. Further decision taken by Company and its representatives shall be final and binding. Any dispute if arises between the user and Company arising out of the complaint shall be resolved as per the Dispute Resolution clause as stated herein below.
In accordance with Information Technology Act 2000 and rules made there under, the contact detail of the Grievance Officer is provided below:
Mr Mehul Patel Email: teenzohelp@gmail.com
DISPUTE RESOLUTION
If any dispute, controversy or claim arises under this User Terms or in relation or connection to any services provided from the application, including any question regarding the existence, validity or termination of this User Terms (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, Company shall elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed by Company. The seat of the arbitration shall be Ahmedabad, Gujarat and the language of this arbitration shall be English. Either You or Company may seek any interim or preliminary relief from a court of competent jurisdiction in Ahmedabad, Gujarat necessary to protect the rights or the property belonging to you or Company (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor company may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and company. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.
GOVERNING LAW
This terms and condition is applicable for the users using the mobile application in the territory of India. If the user using the mobile application within the jurisdiction other than India, the user shall be govern by the local laws, rules and regulations prevailing in the country of user location. Any or all compliances related to the local laws, rules and regulations shall be the sole responsibility of the user and the company or any of its representatives, administrators, permitted assignees shall not be in any way held responsible in the event of any breach of the same. Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against Company must be resolved by a court having jurisdiction in Ahmedabad, Gujarat. You agree to submit to the personal jurisdiction of the courts located within Ahmedabad, Gujarat, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.
MISCELLANEOUS
FORCE MAJEURE
The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic or any other outbreak as declared by relevant government authorities or international authority like World Health Organization, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the application, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event.
CONFLICT
In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between you and company, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.
SEVERABILITY
If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.
SURVIVAL
Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.
MODIFICATION/ CHANGES OF THIS AGREEMENT
Company reserves the right to change, modify, add, or remove portions of this User Terms (each, a change and collectively, changes) at any time with or without any prior notice. The changes will become effective and shall apply immediately on posting the revised User Terms on the application. Your access or use of the application following any such changes constitutes your acceptance to follow and you shall be bound by these T&C, as amended from time to time. For this reason, we encourage you to review the User Terms each time you access the application. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the application.
NOTICE
Company may give notice by means of a general notice on the mobile application, or by electronic mail to your email address or a message on your registered mobile number registered with the company. You may contact us by electronic mail at our email address teenzohelp@gmail.com or by written communication sent by regular mail to our address at 1004, ONE WORLD WESTNEAR AMBALI BRTS BUS STOP, Shilaj, Ahmedabad, Daskroi, Gujarat, India, 380059.
GENERAL
A. If any aspect of these User Terms is unenforceable, the rest will remain in effect.
B. Any amendment or waiver to our Terms must be in writing and signed by us.
C. If we fail to enforce any aspect of these Terms, including reporting any illegal or impermissible actions to appropriate law enforcement authorities or blocking or suspending your profile, such failure to enforce our rights will not be a waiver by us.
D. We reserve all rights not expressly granted to you.
Privacy Policy
We are committed to protecting your privacy and ensuring that your data is collected, processed, and shared only as necessary to provide essential features of our app and improve your overall experience. This Privacy Policy explains in detail how we handle your personal and sensitive data, the purpose for its collection, and the steps we take to safeguard it.
1. Sensitive Data Collection and Processing
Our app collects and processes certain sensitive data to enable key functionalities that are integral to its operation. Below, we explain the types of sensitive data collected, why it is collected, and how it is used:
SMS and Call Log Permissions
Our application requires access to SMS and Call Log permissions to provide essential functionality and enhance user experience. Below is a detailed explanation of how and why we use these permissions:
1. Why We Need These Permissions
SMS Permission: This is used to the SOS functionality to send the child currents location and alert message to the parents.
Call Log Permission: This is used to the SOS functionality to make a call to the Parents.
2. How We Use This Data
Data accessed through these permissions is processed solely for make call to the parents and sms to the parents.
We do not share, store, or misuse SMS or Call Log data for any unauthorized purposes.
3. User Consent
These permissions are requested only when necessary.
You will be prompted to grant explicit consent before we access SMS or Call Log data.
4. Data Protection
All data is handled securely in compliance with applicable privacy laws and guidelines.
We do not retain this data beyond the period required for its stated purpose.
We are committed to maintaining transparency and safeguarding your privacy. If you have any concerns or questions about our data usage, please contact us at teenzoapp@gmail.com.
Background Location Data
•Purpose:
We collect background location data to enable core features such as real-time tracking and the SOS emergency functionality. Without this data, these features cannot function effectively.
•Justification:
•Background location access allows the app to continuously monitor your location, even when the app is running in the background. This is critical for services like real-time location sharing and triggering emergency alerts during an SOS situation.
•We do not use your location for advertising or marketing purposes. The data is processed solely to deliver the aforementioned functionalities.
SOS Functionality
•Purpose:
The SOS functionality is designed to provide immediate assistance in emergencies. When activated, the app triggers alerts and shares your real-time location with your trusted contacts or emergency responders.
•How it works:
•When you initiate an SOS alert, your location data is transmitted in real time to ensure timely support.
•This data is only shared during emergencies and is not stored or shared outside of these instances.
2. Personal Data Collected
To deliver a personalized experience and enable essential functionalities, our app collects the following personal data:
•Phone Number:
•Used for account creation, identification, and verification.
•Ensures that your account remains secure and unique to you.
•Name:
•Used to personalize your experience within the app and for user identification in communications.
•Email Address:
•Used for account recovery, communication of important updates, and notifications.
•Ensures that you can regain access to your account in case of a forgotten password.
•Images:
•Collected when you upload a profile picture or other content within the app.
•Used exclusively to enhance your profile and personalize your account.
3. Permissions
To ensure the smooth functioning of the app, we may request access to specific permissions on your device. We are transparent about these permissions and only ask for access when absolutely necessary.
Mandatory Permissions
•Background Location Access:
•Required for features like real-time tracking and SOS emergency services.
•Without this permission, the app cannot provide location-based functionalities.
•The data collected through this permission is processed securely and only used for the stated purposes.
Optional Permissions
•Contacts:
•This permission is requested to allow you to select trusted contacts who will receive alerts during an SOS situation.
•This is entirely optional, and you can choose not to grant this permission. Other app functionalities will remain unaffected.
We do not access or use your contact list for any purpose other than enabling you to select trusted contacts.
4. Data Sharing
We understand the importance of keeping your personal and sensitive data private. Data sharing is done only when necessary and for specific, justified purposes. Below are the details of how and why data is shared:
Location Data
•Shared exclusively during emergency situations (e.g., SOS alerts).
•Real-time location data is sent to your pre-selected trusted contacts or emergency responders to provide immediate support and assistance.
•The data is shared securely and only during active emergencies.
Other Personal Data
•Phone Number, Name, and Email Address:
•These are never shared with third parties unless it is absolutely necessary for account-related services, such as recovery or verification.
•For instance, your email address may be used to send account recovery instructions if you lose access to your account.
We do not sell, rent, or otherwise share your personal data with advertisers or unrelated third parties.
5. Data Security and Storage
We take stringent measures to ensure the security of your data. These include:
•Encryption: All sensitive data, including location and personal information, is encrypted during transmission and storage to prevent unauthorized access.
•Access Control: Only authorized personnel with a legitimate need can access your data, and such access is strictly monitored.
•Data Retention:
•Location data is not stored beyond what is necessary to provide the functionality of the app.
•Other personal data, such as your name, email, and phone number, is retained only as long as you maintain your account or as required by law.
6. Your Rights and Choices
We respect your rights regarding your personal and sensitive data. You have the following options:
•Access Your Data: You can request access to the personal data we have collected about you.
•Modify or Delete Your Data: You can update your information or request that your data be deleted. Deleting data may impact the availability of certain features.
•Withdraw Permissions: You can revoke permissions (e.g., location or contact access) at any time through your device settings.
If you have concerns about your privacy or how your data is handled, you can contact us directly, and we will address your concerns promptly.
7. Updates to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in the app’s functionality or legal requirements. You will be notified of significant changes through app notifications or email. We encourage you to review this policy regularly.
If you have any questions about this Privacy Policy or how your data is used, please contact our support team at 1004, ONE WORLD WEST, NEAR AMBALI BRTS BUS STOP, Shilaj, AMBALI, Daskroi, Ahmedabad- 380059, Gujarat,India..
This Privacy Policy ensures transparency and aligns with our commitment to safeguarding your privacy while providing you with a safe and reliable app experience.
Contact:
For any informtion , you can reach to us at
1004, ONE WORLD WEST, NEAR AMBALI BRTS BUS STOP, Shilaj, AMBALI, Daskroi, Ahmedabad- 380059, Gujarat,India.